22 Finkle Street,
We operate a flexible and fair refund / returns policy. Basic items as new
in re-saleable condition with tags are refunded immediately In cases
where the goods are normal stock items, we will accept them back into
stock* for refund or exchange within 28 days of purchase, after 28 days
we will exchange only. If we agree to accept an item for return or
refund the product must be returned in 'as new' condition with the
original packaging and/or tags.
Items returned as faulty within 6 months of purchase will be inspected
and if considered to be faulty due to a manufacturer fault will be
repaired. If this is not possible a refund or replacement will be given. If
there is any dispute into the cause of a fault i.e. caused by a child,
washed wrongly etc, we will return the item to the manufacturer for
analysis and decide the appropriate outcome dependant on the results.
Items over 6 months old will be dealt with at the discretion of
* Please note that your right to return items does not apply to products
which fall into the following categories unless they are faulty:
• Goods made or supplied to order
• Socks and tights removed from packaging
• Under garments
• Swim Wear
Our shipping is calculated by weight, if you are charged more than the
cost to post your items, we will refund the difference via paypal. If you
wish to collect make a note on paypal at checkout and you will be
refunded the whole postage once you have collected in store again via
Items will be sent by Royal Mail 2nd Class Post or Standard Parcel Post
with an estimated delivery time of 5-7 working days to UK addresses only.
Please note that Specific delivery instructions cannot be undertaken as
Royal Mail do not accept such requests.
We offer free delivery to UK addresses for all orders place by phone or on-
line of £100 or more. All items must be placed and paid for in one
All goods are subject to availability.
In the event that we are unable to supply your goods within thirty days,
we will inform you immediately and advise you of the expected delivery
date. Outstanding orders / items can be cancelled at any time. In the
event of any goods delivered by us being damaged in transit, deficient of
items shown on the delivery note or failing to match the items ordered by
you, then such details must be notified by you to us within seven working
days of receipt.
If we receive no such notification the customer will be deemed to have
accepted the items as satisfactory. We cannot be held liable for any
consequential loss caused by late delivery or failure to deliver by the
company's appointed carrier.
Our Web site is unable to calculate international delivery, however if you
require international delivery please contact our store to place your order,
we accept phone payments, alternately add your items to your basket,
check out as normal and we will send you an invoice
Delivery & Returns Information